Coronavirus 2019-nCoV – Preguntas y respuestas

Coronavirus 2019-nCoV – Preguntas y respuestas

For questions specifically related to travel to Croatia not addressed by the Q&A please contact mintcz@mint.hr and Cc info@htz.hr

 

For questions regarding crossing the border of Republic of Croatia, please check : https://mup.gov.hr/uzg-covid/english/286212

 

For questions regarding filling out the entercroatia online form please contact: entercroatia@mint.hr

 

For specific questions regarding epidemiological measures, economic measures and any legal questions in the Republic of Croatia during the COVID-19 pandemic please contact: mintcz@mint.hr

 

Additional information may be found here with additional information specific to travel Q&A available here*

 

For additional information, the EU has launched ‘Re-open EU’, an interactive tool which aims to support a safe relaunch of travelling and tourism across Europe.

 

*Please note, all external links provided are not updated by the CNTB and the CNTB cannot be held accountable for their accuracy.

 

Below you can find the latest measures regarding travel to the Republic of Croatia.

Is it safe to travel to Croatia?

Croatia is open to tourists. The requirements may slightly differ depending on your country of origin.

 

Effective July 1st, all EU/EEA nationals and persons with permanent residence in EU/EEA country can enter Croatia freely, without restrictions. More information can be found here.

 

All travellers are, however, advised to fill out the form on the ENTERCROATIA web-page.

 

Third country nationals still have some restrictions in place: they can enter on business or tourism related reasons only.

 

Also, effective July 10th, travellers from England can visit Croatia with no quarantine restrictions on return to England, unless you have travelled through a destination which is not exempt.

 

As with EU/EEA nationals please be sure to:

  ☑️ Fill out the 'Enter Croatia' form to help speed up the process of crossing the border https://entercroatia.mup.hr/

  ☑️ Familiarise yourself with Croatia's current safety measures

 

And in addition, please

  ☑️ Check out the latest FCO advice

  ☑️ Fill out the UK's Passenger Locator form so that you can get home with ease

 

More information is provided below.

 

 

Croatian Citizens

Croatian citizens are allowed to return to the Republic of Croatia without any additional requirements or special measures.

 

 

EnterCroatia

The EnterCroatia online form allows visitors to enter all the necessary information and data prior to traveling to Croatia to ease border crossing upon entry.

 

EnterCroatia may be accessed here: https://entercroatia.mup.hr/

The online form includes all data normally requested in the process of crossing the border and with the simple presentation of a passport or identity document to a police officer at the border, the number or code from the identity card or passport is automatically linked to all pre-entered data. In this way, the time to complete the entire procedure of data entry at the border for each individual person in any given vehicle is reduced to a minimum and traffic flow is increased.

 

All visitors who fill out the online form will receive email instructions that will include epidemiological guidelines and information that are currently in place for visitors to Croatia.

 

At the moment the page is available in eleven languages including English, Croatian, German, French, Italian, Dutch, Slovenian, Hungarian, Polish, Slovak and Czech.

 

Please note that for organized travel via bus, the forms can be filled out in advance by the agency organizing the travel, whereas individuals traveling on regularly scheduled bus routes are required to complete the form individually.

 

The form is also available in a mobile-responsive format that may be accessed via the same link and completed on a mobile device. Should there be any issues or questions with regard to the form, please contact:  entercroatia@mint.hr

 

 

Entry into the Republic of Croatia for foreign citizens:

Effective July 1st, all EU/EEA nationals and persons with permanent residence in EU/EEA country can enter Croatia freely, without restrictions. 

 

All travellers are, however, advised to fill out the form on the ENTERCROATIA web-page.

Third country nationals still have some restrictions in place: they can enter on business or tourism related reasons only.

 

When entering the Republic of Croatia, nationals of Member States of the European Union or Schengen Member States and Member States associated with the Schengen area, as well as members of their families, and third-country nationals who are long-term residents under Council Directive 2003/109 / EC of 25 November 2003 concerning the status of third-country nationals countries of long-term residence and persons entitled to reside under other EU directives or national law or who hold national long-term visas are not required to provide any a special reason for their entry (business, economic, tourist, etc.).

 

They can enter the country under the same conditions as prior to COVID-19 outbreak, but still under epidemiological control and by complying with general and special recommendations issued by Croatian Institute of Public Health.

 

This also applies to citizens of the Principality of Andorra, the Republic of San Marino, the Principality of Monaco and the Holy See.

 

Also, effective July 10th, travellers from England can visit Croatia with no quarantine restrictions on return to England, unless you have travelled through a destination which is not exempt.

 

As with EU/EEA nationals please be sure to:

  ☑️ Fill out the 'Enter Croatia' form to help speed up the process of crossing the border https://entercroatia.mup.hr/

  ☑️ Familiarise yourself with Croatia's current safety measures

 

And in addition, please

  ☑️ Check out the latest FCO advice

  ☑️ Fill out the UK's Passenger Locator form so that you can get home with ease

 

In order to shorten the procedure on border crossing points, all visitors are advised to announce their visit by filling in the form on the following site https://entercroatia.mup.hr/

 

All other foreign nationals may enter the country for business, tourist reasons or other economic interests for the Republic of Croatia, and pressing personal reasons, if they provide relevant proof. Please note that once you receive confirmation that you may enter the Republic of Croatia, you are advised to fill in the announcement form on the following link: https://entercroatia.mup.hr/ in order to shorten the waiting time. 

 

Further information may be found here and additional announcements will be made available in accordance with any newly published Civil Protection Directorate decisions.

 

For other foreign nationals who intend to cross the state the border, they must meet one of the following conditions:

  1. possess documentation proving the ownership of real estate located in the Republic of Croatia or a marine vessel (boat, yacht, etc) - (may also be the holder of a lease), or is travelling to attend a funeral in the Republic of Croatia (and possesses appropriate documentation proving this). If any of these conditions are met, these foreign citizens are allowed to cross the state border, are registered and the place / address where they will stay or where the property / vessel is located will be recorded, along with the contact phone number and time of stay – including the date they plan to leave the Republic of Croatia.
  2. They have documentation proving the invitation by a business registered in the Republic of Croatia, the reason the business requires their visit to the Republic of Croatia, or an invitation to a business meeting. For these passengers crossing the border, it is necessary to enter the place / address where they will stay and the contact phone number and the duration of the stay – including the date they plan to leave the Republic of Croatia.
  3. All other foreign citizens who have business, tourist reasons or other economic interests in the Republic of Croatia, and pressing personal reasons, may enter if they provide relevant proof. They are instructed to send their intention to cross the state border (entry into the Republic of Croatia) to uzg.covid@mup.hr and their request will be addressed in the shortest possible timeframe. In addition, an online form in lieu of e-mail and Q&A related to this and the above is available here.

Confirmation of accommodation booking in an accommodation establishment includes:

  • Confirmation of accommodation booking of all accommodation service providers / all types of accommodation

  • Camp lease contract

  • Permanent berth contract in a nautical tourism port

  • Confirmation of berth reservation in a nautical tourism port

  • Travel agency voucher etc.

 

Overall safety and hygiene measures, as well as social distancing are to be respected as required: The latest Covid-19 information and accompanying measures may be found here: https://www.koronavirus.hr/en and additional visitor information may be found here.

 

For transit visitors from these countries, regardless of nationality, they will also receive special instructions regarding the transit route and requirements upon entering Croatia.

 

 

Are the borders open?

Currently, as mentioned above, borders are open in line with the above-mentioned requirements.

 

Any travellers or citizens that are allowed entry or return to Croatia at this time are required to adhere to the recommendations of the Croatia Institute of Public Health. With the number of active Covid-19 cases, new measures are taken frequently. Prior to making plans, we also recommend that you contact your local consulate or embassy for the latest travel information and consult your home country’s travel advisories for exit and re-entry requirements, to ensure that your travel falls within current guidelines.

 

 

Is proof of a negative Covid test required for entry?

No, Croatia does not require Covid testing, nor proof of a negative test to enter.

 

 

Are there flights to Croatia?

Flights to and from Croatia are increasing weekly throughout June. Croatia Airlines maintains flights from Zagreb to and/from most major cities throughout Europe. For more information on Croatia Airlines flights, please check their website.

 

Many other commercial airlines have updated flight schedules and have begun or are soon to begin flights to and from Croatia.  Please check their websites for flights to various Croatian cities. If you already have tickets for upcoming travel and/or have a question regarding travel with a specific airline, it is best to contact the airline directly as most are updating their flight schedules on a week by week basis. Should you be unable to use your current flight ticket we recommend postponing your travel to a later date.

 

Please find a list of airline websites below*:

  www.aerlingus.com

  www.austrian.com

  www.swiss.com

  www.britishairways.com

  www.lufthansa.com

  www.easyjet.com

  www.ryanair.com

  www.klm.com

  www.turkishairlines.com

  www.emirates.com

  www.airfrance.com

  www.eurowings.com

  www.airserbia.com 

  www.iberia.com

  www.qatarairways.com

  www.airtransat.com

  www.aeroflot.ru

  www.lot.com

  www.wizzair.com

  www.volotea.com

  www.vueling.com

  www.transavia.com                             

  www.brusselsairlines.com                  

  www.luxair.lu

  www.aegeanair.com/

 

*the above list is not exhaustive and may be added to or removed from as information becomes available; some of the aforementioned airlines may not have announced exact flight dates and it is best to check directly with the airline for flight schedules, whereas others may or may not have announced the resumption of flights to Croatia.

 

 

Are there any domestic flights operating within Croatia?

Domestic flights are operating and flights between Zagreb and Split, as well as Zagreb and Dubrovnik, along with flights from Zagreb to Pula and Zadar are available. These flights are operated by Croatia Airlines and more information may be found here.

 

 

Are hotels currently operation in Croatia and if not, when are hotels, camps, private accommodation and other expected to reopen?

A large number of hotels, camps, private accommodation and other accommodation facilities have resumed operations in Croatia. Please check with the hotel, camp or accommodation provider directly for details on timing. Please note, all accommodation facilities are required to prescribe to the recommended health and safety procedures that may be found here.

 

 

Are restaurants open?

Restaurants and cafes have been open and operational since early May, and are also allowed to provide outdoor seating and service, provided they have implemented prescribed health and safety measures.

 

 

Are beaches, parks and outdoor recreational facilities open?

Parks and public recreational facilities (including pools, aquaparks and thermal spas) have reopened, however health and safety measures, as well as social distancing guidelines still apply. Beaches are open for public use, again keeping in mind that health and safety, as well as any social distancing measures in effect at the time will apply. The Zagreb Zoo reopened to the public and National Parks and Nature Parks reopened May 11th, and continue to adhere to the prescribed and applicable health and safety measures.

 

 

Are events and public gatherings allowed?

Effective May 27th the 40-person limit on events and public gatherings was lifted, larger gatherings are allowed, including weddings, conferences and the like. All organized events and public gatherings are subject to the guidelines and recommendations outlined by the Croatian Institute of Public Health and are subject to change depending on the current epidemiological situation. Further details will be made available on the CIPH website in due course. More information can be found here (currently available in Croatian only).

 

Since June 15th sport events (matches, tournaments, etc.) are open to the public, but will be subject to the recommendations and measures outlined by the Civil Protection Directorate.

 

Additional recommendations and protocols have been issued for nightclubs, to ensure social distancing, as well as health and safety protocols are ensured. In addition to recommendations issued earlier, the latest update is currently available here (in Croatian).

 

 

Are private boats allowed to enter Croatian waters and or mooring in Croatia? What is the situation with nautical tourism?

The sea border is also open for private vessels effective June 12th under the same conditions as land borders. The Ministry of the Sea, Transport and Infrastructure will provide guidelines on their website. Please be sure to fill out the enclosed PDF prior to travel.

 

Recommendations provided by the Croatian Institute of Public for yachts, boats and other nautical vessels may be found here (currently available only in Croatian)

 

 

Is there public transportation available within Croatia? Within and/or to and from various cities and regions. What about international train and bus service?

Public transportation is readily available throughout Croatia. For schedules and information on reinstated routes it is best to check with the local bus stations. Contact information for major stations may be found here.

 

Croatian domestic rail service is also available. Routes, timetables and availability may be found here.

 

Meanwhile, organized international bus service (charter and regular bus lines), as well as rail service, are now increasing in availability with many routes being reinstated from mid-June. For ease of travel please see the EnterCroatia information and ensure you or the agency you are travelling with has filled out your details in advance to ensure a quick and efficient border crossing. Contact information for major stations may be found here.

 

For all forms of public transportation, effective June 25th, passengers are required to where face masks.

 

 

Is there passenger traffic and or public ferry transport available to and from the Croatian islands?

Travel to and from all Croatian islands is available from the mainland and between islands where such a service exists.

 

For information on ferry lines operated by Jadrolinija please check here.

 

Information on additional ferry and catamaran lines to and from Croatia and/or to and from Croatian islands from the mainland may also be found via:

  Krilo

  Rapska Plovidba

  Split Express*

  SNAV*

  Venezia Lines*

  Adriatic Lines*

  Trieste Lines*

 

*As with airlines, this list may not be exhaustive and the timetables and start of service is dependent upon the individual company. Please check directly with the service provider in order to ensure accuracy, as timetables and service may change at any time.

 

For all forms of public transportation, effective June 25th, passengers are required to where face masks.

 

 

Additional Information

Various recommendations and guidelines for the tourism sector may be found here or via the Croatian Institute of Public Health here (in Croatian).

 

 

Transiting through Croatia

If you are travelling through Croatia to another country, please note that there are specific guidelines in place regarding this. Travel is limited to the main highways and stops are limited. All transiting passengers are instructed to follow the guidance provided by the border control officers. A map of approved roadways may be found here (currently only in Croatian).

 

 

What in case I get infected by Covid-19?

In case you identify any symptoms that are similar to the mild flu-like symptoms, such as: fever, cough, shortness of breath, muscle pain and fatigue, or you had a close contact with a confirmed or suspected case of coronavirus infection, immediately call your doctor or epidemiological service, also you can contact one of tourist ambulances, contacts can be found here. Describe your symptoms and follow their advice. We suggest calling by phone before going to the doctor's office.

 

The Croatian Institute of Public Health has also issued a protocol for local municipalities and accommodation providers should any guest show symptoms of Covid-19. The protocol may be found here. Should you be visiting Croatia and exhibit any symptoms, please let your accommodation provider know immediately, in order to ensure health and safety protocol is followed.

 

 

Does my healthcare insurance cover any Covid-related health services in Croatia?

If you are an EU, EEA, UK or Swiss national and are covered by your country’s national health insurance provider, your coverage will cover any Covid-related services should they be required in Croatia just as they would be in their home country. Please take the time to check the validity of your European Health Insurance Card (EHIC) and/or have a new one issued prior to your trip. Or alternatively have a Certificate issued by your national health care provider.

 

Nationals of countries with which Croatia has a bilateral agreement (such as Bosnia & Hercegovina, Serbia, Montenegro, N. Macedonia and Turkey) are entitled to coverage by way of certificate as determined between national healthcare providers, which must be requested prior to travel to Croatia.

 

Nationals of other countries should check their health insurance coverage prior to travel to ensure they are covered in case of emergency health services that include any Covid-related health issues or purchase adequate travel insurance that provides Covid-related coverage.